Shipping Policy

We ship orders straight from our suppliers, so your gift gets to you without the extra middleman. Here's how it works.

Processing

Most orders are processed in 1 to 5 business days. Once your order is processed, it ships directly from one of our third-party suppliers.

Shipping Times

Because we work with several fulfillment partners, shipping times vary by product and destination. Delivery typically takes 7 to 20 business days, but it can run longer during peak periods, holidays, or things outside our control.

Shipping times are estimates only and are not guaranteed.

Order Tracking

Once your order ships, you'll get a confirmation email with tracking information when it's available. Please allow a few days for tracking updates to appear.

Multiple Shipments

If your order has multiple items, they may ship separately and arrive at different times.

Delays

We're not responsible for delays caused by carriers, customs processing, weather, or other things outside our control. Delays can happen without notice.

Incorrect Address

Please double-check your shipping details at checkout. We're not responsible for orders shipped to an incorrect or incomplete address.

Lost or Stolen Packages

Once an order ships, responsibility passes to the carrier. If your package is lost or marked delivered but not received, contact the carrier to file a claim. We'll help where we can, but we can't guarantee a resolution.

Damaged Items

If your order arrives damaged, contact us within 5 days of delivery with photos of the damage. We'll work with the supplier or carrier to resolve it.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes. Those charges are the customer's responsibility.

Third-Party Fulfillment

All products are fulfilled and shipped by third-party suppliers. Packaging, carriers, and delivery times may vary.

Questions

If you have any questions about your order, email us at support@musiciangiftshop.com.