Frequently Asked Questions
How long does shipping take?
Most orders are processed in 1 to 5 business days, then shipped straight from our suppliers. Delivery typically takes 7 to 20 business days, though it can run longer during holidays or busy periods.
Will I get tracking?
Yes. Once your order ships, you'll get a confirmation email with tracking information when it's available. Give it a few days for the tracking to update.
What's your return policy?
You have 30 days from delivery to start a return. Items need to be unused and in their original packaging. Just email us and we'll walk you through it.
What if my order arrives damaged?
Let us know within 5 days of delivery and send a few photos. We'll work with the supplier to make it right.
Can I include a gift message?
Yes. Add a note at checkout or email us after you order, and we'll include a short message with your gift.
Do you ship internationally?
Right now we ship within the United States only. We're working on adding international shipping down the road.
Is my payment secure?
Yes. Payments are processed securely through Stripe, and we never see or store your full card details.
Can I cancel or change my order?
Once an order is placed, we may not be able to cancel or change it. Email us right away and we'll do our best to help before it ships.
Why do some items arrive separately?
Because our products ship from different suppliers, items in the same order may arrive in separate packages at different times.
How do I contact you?
Email us at support@musiciangiftshop.com and a real person will get back to you.
