Returns and Refunds
Our Return Window
You have 30 days from the delivery date to start a return.
Return Requirements
To be eligible, items must be unused and unworn, in their original condition, and in the original packaging with all tags attached. Proof of purchase is required.
How to Start a Return
Email support@musiciangiftshop.com with your order number and reason for the return. Returns must be approved before you send anything back. Items returned without approval won't be accepted.
Return shipping instructions and the return address will be provided once your request is approved. Customers cover return shipping unless the item is defective, damaged, or incorrect.
Damages and Issues
Please check your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 5 days of receipt so we can fix it quickly.
Non-Returnable Items
The following items can't be returned:
- Personalized or custom-made products
- Perishable goods
- Personal care items, for hygiene reasons
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
We don't offer direct exchanges. If you'd like a different item, return the original (if eligible) and place a new order.
European Union Customers
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason. Items must still meet the return requirements above.
Refunds
Once we receive and inspect your return, we'll let you know if it's approved. If approved, refunds go to your original payment method within 10 business days. Timing can vary by bank or payment provider.
If you haven't seen your refund within 15 business days of approval, email support@musiciangiftshop.com.
A Note
We reserve the right to refuse returns that don't meet these conditions.
